Return Policy
Effective Date: January 10, 2025
At Cleantopixs, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our Return Policy is designed to ensure a hassle-free return process.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original packaging.
- The return request must be initiated within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized products.
- Items marked as “Final Sale” at the time of purchase.
- Products that show signs of wear, damage, or improper handling.
3. Return Process
- Initiate a Return: Contact our customer service team at contact@cleantopixs.com with your order details and reason for return.
- Approval: Once your return request is approved, you will receive detailed instructions, including the return shipping address.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.
- Inspection and Refund: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Refund Policy
- Approved returns will be refunded to the original payment method within 5-10 business days of inspection.
- Shipping charges and any applicable restocking fees are non-refundable unless the return is due to our error.
- If the refund is delayed, please check with your bank or payment provider before contacting us.
5. Exchanges
If you wish to exchange an item, please initiate a return for the original purchase and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photos of the issue, and we will provide a resolution, which may include a replacement or refund, at no cost to you.
7. Cancellations
Orders can be canceled within 24 hours of purchase. After this period, cancellation requests will be handled as a return.
8. Contact Us
For any questions or assistance with returns, please reach out to us:
- Address: 2770 Scenic View Dr, Austin, TX 78746, US
- Phone: 425-973-3891
- Email: contact@cleantopixs.com