Sales Policy for CleanTopixs – Premium comfort for sleep
Effective Date: December 18, 2024
Welcome to CleanTopixs! We are committed to providing our customers with the highest quality mattresses, designed for comfort, durability, and optimal sleep. Please take a moment to review our sales policy, which outlines the terms and conditions related to purchasing from our store. This policy ensures transparency and a smooth shopping experience for you.
1. Ordering and Payment
When you place an order on our website, cleantopixs.com, you are entering into a purchase agreement with us. We accept a wide range of payment methods including credit cards, debit cards, and other secure online payment options. All transactions are processed securely, and your payment details are protected to ensure a safe and reliable purchasing experience.
If you have any questions or concerns about the payment process, please do not hesitate to reach out to us through our email at contact@cleantopixs.com or call our hotline at 425-973-3891.
2. Product Availability
At CleanTopixs, we strive to ensure that the products listed on our website are available for immediate purchase. However, due to high demand or unforeseen stock issues, some products may be temporarily out of stock. If this occurs, we will notify you via email about the status of your order and provide alternatives or expected restocking times.
In the rare event that an item is discontinued, we will provide you with a full refund or help you find an alternative mattress that meets your needs.
3. Shipping and Delivery
We offer shipping to all locations within the United States. Shipping costs will be calculated at checkout, based on your location and the size of your order.
Our shipping partners will deliver your mattress to the address provided during checkout, which can be edited if needed. Please ensure that the shipping address is correct to avoid any delays. For any inquiries regarding delivery or shipping status, you can always contact us at 425-973-3891 or via email at contact@cleantopixs.com.
If you have any special requests regarding delivery, such as scheduling or specific delivery instructions, please include this information when placing your order, and we will do our best to accommodate your needs.
4. Returns and Refunds
We are confident that you will love your new mattress from CleanTopixs. However, if for any reason you are not fully satisfied with your purchase, we offer a 30-day satisfaction guarantee.
To qualify for a return, the mattress must be in its original condition, without any damage or signs of heavy usage. Returns must be initiated within 30 days of receiving the product. Please contact us at contact@cleantopixs.com or call our hotline at 425-973-3891 to begin the return process.
Once your return is approved, you will receive detailed instructions on how to return the mattress. Please note that return shipping fees may apply, and we recommend that the mattress be returned in its original packaging to prevent damage.
5. Customer Support
At CleanTopixs, customer satisfaction is our priority. If you need any assistance with your order, product inquiries, or if you require post-purchase support, please don’t hesitate to contact us. You can reach us by visiting our website at cleantopixs.com, where you will find live chat support, or you can contact us via email at contact@cleantopixs.com or call us directly at 425-973-3891.
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM, to provide prompt and helpful assistance.
6. Warranty Information
We offer a 10-year warranty on all our mattresses. This warranty covers manufacturing defects, including issues related to materials or workmanship. If you experience any issues with your mattress that are covered under warranty, please contact us directly at contact@cleantopixs.com for a warranty claim. Our team will guide you through the process of obtaining a repair or replacement.
7. Privacy and Security
Your privacy is important to us. We adhere to strict privacy policies to ensure that all customer data is protected. Our website, cleantopixs.com, uses encryption and secure payment methods to keep your personal information safe.
For more information about how we protect your data, please refer to our Privacy Policy available on our website.
8. Limitation of Liability
While we strive to provide accurate product descriptions, specifications, and images on our website, errors may occasionally occur. In the event of any discrepancy between product details and actual specifications, we will make every effort to provide a suitable solution.
However, CleanTopixs is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
9. Modification of Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on our website, and the updated version will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.
10. Contact Information
For any questions regarding this Sales Policy or any other concerns, feel free to contact us at:
Address: 2770 Scenic View Dr, Austin, TX 78746, US
Phone: 425-973-3891
Email: contact@cleantopixs.com
Website: cleantopixs.com
By purchasing from CleanTopixs, you agree to abide by this Sales Policy. Thank you for choosing us to enhance your sleep experience with our high-quality mattresses. We look forward to serving you!